NIS2 - The current state of Germany's transposition
Verification
Fraud
Digital Identity
In this blog, we’ll explore Germany’s efforts to transpose the NIS-2 Directive into local legislatio...
Professional security for Billo’s digital mail service
Discover how Billo boosts security for its digital mail services by integrating Truid’s biometric identity verification to prevent mail fraud.
.png){kind=logo}
- Homepage
- Customer Cases
- Billo
As digitalization continues to reshape how we handle everyday tasks, Swedish digital mail provider Billo has taken a significant step forward by digitalizing their customers' physical mail. By redirecting traditional mail to a Billo mailbox, the company offers a seamless and modern way to manage correspondence.
However, for valuable consignments that cannot be digitized, ensuring they are securely redirected to the correct physical address is crucial. To achieve this, Billo has partnered with Truid to implement a robust second line of security for identity verification.
The Challenge
Billo’s primary service involves the redirection and digitalization of customers' physical mail. However, certain types of mail, particularly valuable consignments, cannot be converted into a digital format and must be physically redirected. Ensuring that these valuable items reach their rightful owners without falling into the wrong hands presents a significant challenge.
Johan Eklöf, founder and CEO of Billo explains:
"We use Truid for high-security biometric identity verification of users redirecting valuable consignments. This supplements a first line of security based on local eIDs. We need to prevent fraudulent behavior in connection with value mail, and Truid helps us to accomplish that,"
The Solution: Implementing Truid for secure identity verification
To address this challenge, Billo integrated Truid’s biometric identity verification solution. This solution serves as a second layer of security, complementing the initial identity checks performed using local electronic IDs (eIDs).
Truid’s technology ensures that any attempt to redirect valuable consignments is subject to rigorous verification, significantly reducing the risk of fraud.
However, tight security is balanced with superior UX, Johan Eklöf comments on the user experience:
"Great conversion rate! The mobile app is user-friendly with clear instructions for new users"
Key Features of the Solution for Billo
High-Security Biometric Identity Verification
Truid provides robust biometric identity verification for users redirecting valuable consignments. This feature adds an extra layer of security, ensuring that only verified individuals can authorize the redirection of important physical mail, significantly reducing the risk of fraudulent activity.
Seamless Integration with Existing Systems
Truid’s solution integrates effortlessly with Billo’s existing infrastructure over OpenIDConnect. The straightforward technical integration process is supported by the Truid team, making it easy for Billo’s globally distributed development team to implement the solution without disrupting operations.
User-Friendly Identity Solution
The mobile experience offered by Truid is designed with the user in mind. It provides clear, step-by-step instructions for new users, resulting in a high conversion rate and ensuring that the verification process is both efficient and accessible.
Enhanced Fraud Prevention
Supplementing local eID checks with Truid’s biometric verification significantly enhances Billo's ability to prevent fraudulent redirection of valuable consignments. This dual-layer security approach ensures that high-value items are delivered only to their intended recipients.
Technical Integration and Support
One of the key aspects of implementing a new security solution is ensuring that it integrates smoothly with existing systems. For Billo, this was an essential consideration given that their development team is distributed across various locations globally. Truid’s ease of integration and the support provided by their team proved invaluable in this regard. Johan Eklöf concludes:
"Really easy to integrate technically and easy to get support with the Truid team for our developers, who are also located in different parts of the world".
The ability to easily incorporate Truid’s verification solution allowed Billo to enhance their security measures without disrupting their operations or compromising the user experience.
Conclusion
By partnering with Truid, Billo has significantly enhanced the security of its service, particularly in handling valuable consignments. The integration of biometric identity verification ensures that valuable mail is only redirected to verified users, thus safeguarding against fraud and providing peace of mind for their customers. Truid’s solution not only complements Billo’s existing security measures but also offers a user-friendly experience, demonstrating the effectiveness of this partnership in advancing the digital mail industry.
Four Benefits Achieved
Enhanced Security for Valuable Consignments
By integrating Truid’s biometric identity verification, Billo has significantly increased the security of their mail redirection service. This added layer of protection ensures that valuable consignments are securely redirected to the correct recipients, reducing the risk of mail fraud.
Improved Customer Trust and Satisfaction
The implementation of a robust, secure verification process has boosted customer confidence in Billo’s services. Customers appreciate the heightened security measures, which have led to increased trust and satisfaction with Billo’s handling of their valuable mail.
Streamlined User Experience
Truid’s user-friendly mobile experience, with its clear and straightforward verification process, has resulted in a smooth and positive experience for Billo’s customers. The ease of use has contributed to a high conversion rate, with users quickly adopting and successfully completing the verification process.
Efficient and Cost-Effective Implementation
The seamless integration of Truid’s solution into Billo’s existing systems was achieved without major disruptions, saving time and resources. The efficient implementation process, supported by Truid’s responsive technical team, allowed Billo to enhance their service without incurring significant additional costs or delays.
Implementation and Results
Implementation
In 2023, Billo successfully integrated Truid’s biometric identity verification solution into their existing mail redirection system with ease. The implementation process was straightforward, thanks to Truid’s comprehensive support and seamless integration capabilities.
Despite Billo’s development team being distributed across different parts of the world, the integration was completed smoothly, without any disruptions to ongoing operations. Truid’s technical team provided responsive and effective assistance, ensuring that all aspects of the solution were up and running efficiently.
Results
Since implementing Truid, Billo has seen a significant improvement in the security and reliability of their mail redirection service, particularly for valuable consignments. The dual-layer security approach, combining local eIDs with Truid’s biometric verification, has effectively reduced the risk of fraud.
Customers have responded positively to the enhanced security measures, appreciating the peace of mind that comes with knowing their valuable mail is protected. Additionally, the user-friendly nature of Truid’s mobile experience has led to a high conversion rate, with users finding the verification process clear and straightforward. Overall, the partnership with Truid has enabled Billo to deliver a more secure, trustworthy service to their customers.
Digital exclusion of international students in Sweden with SBS
Verification
Digital Identity
As society becomes increasingly digital, the need to navigate the digital world effectively also gro...
The NIS2 directive in EU: A country-by-country breakdown
Digital Identity
As the updated NIS2 directive takes effect, this article examines how each EU country is progressing...